Reply by Chase Belgrave

Hello, and thank you for your review. As you say, you were called by ourselves because you completed a form on our website with your phone number, asking for us to do so. We have never cold called anybody, we don't agree with it and it is simply not a part of our business model. We apologise for the "endless paperwork". We also wish everything could be simpler but as a regulated entity we need to comply with all the various legislation regarding Anti Money Laundering and Risk profiling among other things. This does unfortunately result in quite a lot of paperwork. You also say you've received many phone calls from us but that communication has been non-existent. We're not entirely certain how to reconcile that but we certainly invite you to be in touch with us so that we can help with anything you might need.
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After having being approached by this so called company .. yes cold called, after an innocent website enquiry a few months ago !

It´s come to our knowledge they are a bunch of unscrupulous...!!! Furthermore myself and my wife have been bombarded by calls from so called experts at all times of the day recently in Australia! Beware of anybody who deals with them especially expats who enter websites about pension transfers or plans with no company name....!!! They have a habit of disappearing with no trace or contact details !!

Furthermore their owner claims to be a ´guru´ on pension advice..? Beware of references to national newspapers to so called experts.!

The paperwork has been endless and communication has been absolutely non existent! Without doubt we highly recommend you to NOT deal with them or their so called services.

Product or Service Mentioned: Chase Belgrave Customer Care.

Reason of review: Poor customer service.

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JAMES J
#1529659

Thankyou

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