I had moved from the UK some 5 years previous before that I worked for Ford Motor Company. I had enquired to Ford regarding my pension but got very limited advice and was at a bit of a loss.
I clicked on an advertisement as I am an expat and it turned out to be the best thing I could have done. I wasn't aware my pension had a guaranteed date, as a result, I was going to be charged a recalculation fee of £300 plus VAT and it was explained there was every chance that calculation would have been lower.
I spoke with Chase Belgrave, namely Terry Pryor who managed to get the guaranteed date extended at no extra cost and completed my pension transfer in a very proficient manner. He explained things to me in plain English and really did take the time to ensure I understood everything.
I will definitely recommend Chase Belgrave and Terry Pryor to my friends and family in the future.
Reason of review: Good customer service.
I liked: Initial professionalism, Service, Immediate responses to emails, Professionalism.